Passion of New York

Estimated Delivery Time:
We aim to process and deliver all orders within 2-5 working days across the UAE. We do not assure deliveries on public holidays.

Order Tracking:
Once your order has been shipped, we will update you with the tracking details via email or SMS.

Delivery Charges & Coverage:

• Free delivery on all orders within the UAE.
• We currently deliver to all Emirates across the UAE.

Out of Stock Items:
All orders are subject to availability. If an item is out of stock, we will notify you via email or phone.

Special Instructions:
You can add any special delivery instructions in the notes section at checkout.

Damaged or Missing Items:
If your order arrives damaged or is missing an item, please contact us immediately at info@emperperfumes.com so we can resolve the issue as soon as possible.

Happy Shopping with Emper Perfumes!

At Emper Perfumes, we prioritize hygiene and quality. Therefore, we
do not accept returns of opened perfume boxes under any circumstances.

If your perfume box is unopened and in its original sealed packaging, you may visit our Factory Outlet to exchange it within 7 days of purchase. Please ensure:

• The box is not opened.
  
• The packaging is intact and well-sealed.
  
• You bring the original receipt or proof of purchase.

Damages & Issues

If your order arrives damaged, defective, or incorrect, kindly contact us immediately at marketing@emperperfumes.com so we can review the issue and assist you.

Non-Returnable Items

• Opened or used perfume boxes
  
• Sale items or gift cards
  

For any inquiries regarding exchanges, reach out to us at marketing@emperperfumes.com.